Once we receive all the information needed to fill the order, a test kit is sent to you. Orders are processed within 1 to 2 business days and shipped via USPS First class mail, which can take (2 to 7 business days for domestic orders).
You will have the option to expedite the shipping to either Priority 2-3 business days or 1-business day Express mail (may take 2 business days to some areas).
Our tubes contain a preservative that allows the samples to be shipped without ice packs or dry ice and keeps them stable during transit.
We batch the tests to keep the cost down and the cut-off is the end of the day on Tuesday. If missed, the samples will be frozen until the following week's run.
International orders are shipped regular mail. They do not include specimen return shipping - the patient is responsible for arranging and paying for it. International orders can be expedited as well, please email us to request a quote for the upgrade.
Special Instructions (Please Read Before Ordering)
ALL INTERNATIONAL ORDERS
Before you place your order, we ask you to research and secure that:
Your local blood drawing facility will collect the specimen for an overseas laboratory using a USA licensed physician's lab order
The facility will either give you the specimen to ship to us or ship it to us on your behalf
Arrangement and payment for the specimen shipping to us observing all necessary country customs regulations is done by you or the collection facility
Unfortunately, and because of country specific health authorities and customs laws and regulations, we don't have the ability to know and manage all these logistics. In addition, once we ship the order, we cannot refund the shipping charges.
International Orders Only (Please Read Before Ordering)